TERMS AND CONDITIONS

Nicole Licastro |  ABN: 69 236 651 015 | Melbourne, Victoria, Australia | Last updated: 25 May, 2026

By securing a booking with Nicole Licastro, you ("the Client") acknowledge and agree to the following Terms and Conditions ("Terms"). In these Terms, "I", "me", and "my" refer to Nicole Licastro, and "you" and "your" refer to the Client.

All services are subject to Australian Consumer Law as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth). Nothing in these Terms is intended to limit, exclude, or modify any consumer guarantee or right that applies under Australian Consumer Law.

1. BOOKINGS & DEPOSITS
1.1 How to Book
All bookings must be confirmed in writing (via email). A booking is not confirmed until I have issued written confirmation and the required deposit has been received.

1.2 Deposit
A $200 deposit is required to secure your booking.

  • Dates are not confirmed until the deposit has been received.

  • The deposit will be deducted from your total balance.

  • Deposits are non-refundable and non-transferable.

1.3 Payment Methods
I accept payment via bank transfer (EFT), PayID, and card payments processed through Square. Cash will be accepted by prior arrangement. All prices are quoted in Australian Dollars (AUD) and are inclusive of GST where applicable.

1.4 Square Payments & Card Processing
Card payments are processed securely through Square, a third-party payment platform. The following terms apply to all transactions made via Square:

1.4.1 Card Surcharge
In accordance with the Reserve Bank of Australia’s surcharging standards, a card surcharge may apply to payments processed via Square. Where a surcharge applies, it will reflect the reasonable cost of card acceptance and will be disclosed to you at the time of payment, before the transaction is finalised.

1.4.2 Payment Disputes & Chargebacks
If you believe there has been an error with a Square transaction, please contact me in the first instance so the matter can be resolved promptly.

If you initiate a chargeback or payment dispute with your bank or card issuer without first raising the issue with me, please be aware of the following:

  • I reserve the right to provide evidence of service delivery, booking confirmation, and these Terms to Square and your financial institution in response to any dispute.

  • Initiating a chargeback does not negate your obligations under these Terms. Any legitimate amounts owed remain payable.

  • Where a chargeback is found to be fraudulent or unjustified, I reserve the right to pursue recovery of the disputed amount and any associated fees.

This clause does not limit any rights available to you under Australian Consumer Law, including your right to seek remedies for services not provided with due care and skill.

1.4.3 Failed or Declined Payments
If a card payment is declined or fails to process, you remain responsible for the full outstanding amount. Please ensure sufficient funds are available before your appointment. If a payment cannot be completed on the day, we will agree on an alternative payment method before services are finalised.

2. HOLDING POLICY & QUOTES
2.1 Tentative Holds
Your date can be held tentatively upon request. However, a tentative hold does not guarantee availability.

2.2 Priority Window
In the event of another enquiry for the same date, you will be contacted and provided with a 48-hour priority window to secure your booking with a deposit. If confirmation (and deposit) is not received within this 48-hour window, the date will be released and offered to the other enquiry.

2.3 Quote Validity
Quotes are valid for 7 days following your trial. After 7 days, if a deposit has not been received, pricing may be subject to change. I will always communicate any pricing changes to you before proceeding.

3. CANCELLATIONS, RESCHEDULING & BOOKING CHANGES
3.1 Bridal Cancellations
For bridal bookings, the following cancellation policy applies:

  • More than 30 days prior: No additional fee (deposit retained only)

  • 7–30 days prior: 50% of the remaining balance payable

  • Within 7 days: 100% of the remaining balance payable

  • In exceptional circumstances, cancellation terms may be reviewed at my discretion.

3.2 Standard Cancellations
For non-bridal bookings, no cancellation fee applies provided you give reasonable notice (48 hours). You are required to provide notice as early as possible out of respect for my time and schedule. Cancellations within 24 hours of the appointment will need to pay a $50 cancelation fee. No-shows will be asked to pay the full quoted fee.

3.3 Booking Changes
If changes to bridal and group bookings result in a vacant appointment or reduced services, you are responsible for filling the remaining spot or honouring the originally quoted amount. Any additions are subject to availability and will be quoted accordingly.

Changes to the number of people, services, or schedule should be communicated in writing at least 7 days prior to the appointment where possible.

3.4 Rescheduling
Rescheduling is permitted but subject to availability. Requests with less than 24 hours notice will be treated as a cancellation unless we can mutually agree on an alternative date. Bookings may only be rescheduled once without additional charges.

3.5 Cancellation by Me
In the unlikely event that I must cancel your booking due to illness, emergency, or unforeseen circumstances, I will provide as much notice as possible and offer you either a full refund (including deposit) or the option to reschedule to a mutually convenient date. My liability in such cases is limited to a refund of amounts already paid.

3.6 Late Arrivals
Please ensure you (and all members of a bridal or group party) are ready at the scheduled time. Late arrivals may result in a reduced service time, as I cannot guarantee that subsequent bookings will not be affected. The full fee remains payable regardless of reduced service time caused by late arrival.

4. PAYMENTS & FEES
4.1 Payment Timing
Payment of the remaining balance is due on the day of service unless otherwise agreed in writing. I accept EFT, PayID, cash (by prior arrangement), and card payments via Square.

4.2 Travel & Early Morning Fees
Travel fees and early morning surcharges apply where outlined in your quote. Travel fees are calculated based on time from my base location within the Melbourne metropolitan area. Travel fees are non-refundable once I have departed for the appointment.

4.3 Additional Fees
I reserve the right to adjust fees for additional time, services, or unforeseen circumstances requested or arising on the day. Any additional charges will be communicated to you before being incurred where reasonably possible.

4.4 Parking
If parking is not freely available at the service location, you are responsible for covering any parking costs I incur.

4.5 Regional & Interstate Travel
Bookings outside the Melbourne metropolitan area may attract additional travel, accommodation, and meal surcharges. These will be quoted separately and must be agreed upon in writing before the booking is confirmed.

4.6 Refunds via Square
Where a refund is determined to be payable under these Terms, refunds for payments made via Square will be processed back to the original card used for payment. Please allow up to 5–10 business days for the refund to appear, depending on your financial institution. I am not responsible for delays caused by your bank or card issuer.

Refunds for payments made via EFT or PayID will be returned to the originating account. Cash refunds are at my discretion and subject to availability of funds on the day.

5. HEALTH & SAFETY
You must inform me immediately if you experience cold or flu symptoms, or if you have any contagious conditions (e.g. cold sores, conjunctivitis, eye infections, or impetigo). If illness or infection is disclosed at short notice or upon arrival, services may be refused.

For your safety and mine, I reserve the right to cancel or refuse services at any time if health concerns are evident, including but not limited to visible signs of skin infection, open wounds on or near the treatment area, or symptoms of contagious illness.

Where I refuse services on health grounds, you will be offered the option to reschedule at no additional cost. If rescheduling is not possible, a full refund (including deposit) will be provided.

Please arrive to your appointment with a clean, dry face free of makeup (unless a trial has been specifically arranged). Failure to do so may reduce the time available for your service and affect the final result.

6. ALLERGIES & SKIN CONDITIONS
6.1 Client Disclosure
You must disclose any known allergies, sensitivities, or skin conditions before the appointment. This includes but is not limited to eczema, psoriasis, rosacea, dermatitis, acne, and any recent skin treatments (chemical peels, laser treatments, microneedling, injectables, or tattooing) that may affect the application of makeup.

6.2 Patch Tests
I strongly recommend that all clients undergo a complimentary patch test at least 48 hours prior to their appointment, particularly if you have sensitive skin or a history of allergic reactions to cosmetics. Patch tests can be arranged at no additional cost by contacting me directly. If you decline a patch test, you acknowledge and accept the associated risk.

6.3 Acknowledgement of Risk
By booking, you acknowledge that while all due care is taken, allergic reactions, skin flare-ups, or other adverse reactions can occur with any cosmetic product, even those that have been previously tolerated. Where you have disclosed all known allergies and sensitivities and I have taken reasonable precautions, you release me from liability for adverse reactions that could not have been reasonably foreseen.

This clause does not limit or exclude any rights or remedies available to you under Australian Consumer Law, including the consumer guarantees relating to services being provided with due care and skill.

7. PHOTOGRAPHS & MEDIA
At the end of the application, I may ask to photograph the completed makeup look. You are not obligated to say yes. Consent will always be sought with your comfort as the priority. If you do not consent to your images being used for promotional purposes, please notify me prior to your appointment ending. Once consent is given, I reserve the right to take and use photographs or videos of the completed makeup for promotional purposes, including social media, website, and portfolio use.

Your full name will not be used in connection with any images without your explicit written consent (unless your tagged social handle is your full name). All images will be used respectfully and in a manner consistent with my brand values.

If you share images of your completed look on social media, I appreciate being tagged or credited. I may re-share any publicly posted content that tags or credits me, unless you advise otherwise.

8. MOBILE SERVICE REQUIREMENTS
For mobile appointments, please ensure the following are available:

  • A well-lit area (natural light preferred) with access to a power point

  • A table or flat surface for my kit

Inadequate setup conditions may affect the quality of the service, and I accept no responsibility for results impacted by poor lighting or an unsuitable workspace.

9. LIABILITY & CLIENT RESPONSIBILITY
9.1 Standard of Service
All services are provided to the best of my professional ability, working with your individual features, skin type, and skin condition at the time of the appointment. Due to natural variations in skin, sensitivities, and product reactions, exact requested outcomes cannot always be guaranteed.

9.2 Limitation of Liability
While every care is taken to provide a safe and positive experience, to the maximum extent permitted by law, I am not liable for any indirect, incidental, or consequential loss, injury, or damage that may occur during or after your appointment. This includes reactions to products used, your use of products after the appointment, or any incidents that may happen whilst on the premises or at the service location.

9.3 Client Responsibility
You are responsible for notifying me of any concerns prior to or during the appointment. If you experience any discomfort during the service, please advise me immediately so that I can take appropriate action.

9.4 Australian Consumer Law
Nothing in this clause is intended to exclude, restrict, or modify any rights or remedies available to you under Australian Consumer Law, including the consumer guarantees that services will be rendered with due care and skill and will be reasonably fit for the purpose you have communicated to me.

9.5 Insurance
I hold current public liability insurance for the provision of makeup artistry services. A copy of the certificate of currency is available upon request.

10. CLIENT SATISFACTION & REFUND POLICY
10.1 On-the-Day Adjustments
I will ensure that you are satisfied with the makeup at the end of the appointment. Any concerns or adjustments should be raised at the time so they can be addressed immediately.

10.2 Post-Appointment Claims
As makeup is a perishable service affected by environmental conditions, skin type, and individual wear, claims for dissatisfaction raised after you have left the appointment will be assessed on a case-by-case basis. I encourage you to contact me within 24 hours if you have any concerns.

10.3 Remedies
Where a legitimate concern is raised, I may, at my discretion, offer a partial refund, a credit toward a future service, or a complimentary touch-up session. This clause does not limit any remedies available to you under Australian Consumer Law.

11. MINORS
Clients under 18 years of age must have written parental or guardian consent prior to receiving services. A parent or guardian must be present (or contactable) during the appointment. I reserve the right to refuse service to a minor if consent has not been obtained.

For school formal and similar group bookings involving minors, a signed consent form from a parent or guardian must be provided for each participant prior to the event.

12. PRODUCTS & HYGIENE
I use professional-grade, high-quality cosmetics from reputable brands. All tools and brushes are sanitised between each client, and single-use applicators are used wherever possible to prevent cross-contamination.

Specific product requests (e.g. vegan, cruelty-free, halal-certified, or hypoallergenic products) can be accommodated where possible but may attract an additional charge. Please advise me at the time of booking so I can accommodate your needs.

13. PRIVACY & PERSONAL INFORMATION
I collect and handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Personal information collected (such as your name, contact details, allergy and health information, and booking details) will only be used for the purpose of providing my services and communicating with you about your booking.

I will not sell, share, or disclose your personal information to third parties except as required by law, or with your express consent.

Please note that payment information provided for Square transactions is processed and stored by Square in accordance with their Privacy Policy; I do not have access to or retain your full card details.

You may request access to or correction of your personal information at any time by contacting me.

14. FORCE MAJEURE
Neither party shall be liable for any failure or delay in performing their obligations under these Terms where such failure or delay results from circumstances beyond the reasonable control of that party, including but not limited to natural disasters, pandemic or epidemic, government restrictions or lockdowns, severe weather events, transport disruptions, or acts of terrorism. In such cases, the affected party will notify the other as soon as reasonably practicable, and we will work together in good faith to reschedule or find an alternative arrangement.

15. COMPLAINTS & DISPUTE RESOLUTION
15.1 Raising a Concern
If you are dissatisfied with any aspect of my service, I encourage you to contact me as soon as possible, ideally within 24 hours of the appointment, so that I can work to resolve the matter promptly.

Please email nlicastro.artistry@gmail.com

15.2 Resolution Process
I will acknowledge your complaint within 2 business days and aim to resolve the matter within 14 business days.

15.3 External Dispute Resolution
If we are unable to resolve a dispute to your satisfaction, you may refer the matter to Consumer Affairs Victoria (consumer.vic.gov.au) or the Victorian Civil and Administrative Tribunal (VCAT). Nothing in these Terms limits your right to seek external remedies available under law.

16. Amendments
Pricing and these Terms and Conditions may be updated periodically. You are bound by the version in effect at the time of your booking. The latest version is available upon request and will be published on your invoice.

17. GENERAL PROVISIONS
17.1 Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Victoria, Australia. Both parties submit to the non-exclusive jurisdiction of the courts of Victoria.

17.2 Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect.

17.3 Entire Agreement
These Terms, together with any personalised quote or booking confirmation I have issued, constitute the entire agreement between us in relation to the services and supersede any prior representations, understandings, or agreements.

17.4 Waiver
A failure or delay by either party in exercising any right under these Terms does not constitute a waiver of that right.

18. ACCEPTANCE
18.1 Acceptance of Terms
By proceeding with a booking and/or payment of a deposit, the client acknowledges that they have read, understood, and agreed to the Terms and Conditions provided.

18.2 Group Booking Responsibility
The individual making the booking is deemed the primary client and accepts these Terms and Conditions on behalf of all persons included in the booking. This individual assumes full responsibility for all payments, communication, and compliance with these terms.

18.3 Binding Agreement Without Signature
Proceeding with a booking and/or payment of a deposit constitutes full acceptance of these Terms and Conditions and forms a legally binding agreement. A signed Client Acknowledgement is not required for these Terms to be enforceable; it serves only as additional confirmation of agreement.

CLIENT ACKNOWLEDGEMENT

CLIENT NAME: ________________________________________________

SIGNATURE: ________________________________________________

DATE: ________________________________________________